The Critical Role of Secure Websites in Government Communication and Public Trust
By: Adrian Esquivel
In today’s digital first world, we have an established expectation to receive and consume information instantly from various social platforms like X, SMS alerts, app notifications, and even the tried-and-true method of emails, with users frequently directed to websites for more detailed content. Yet, while attention is often given to securing critical infrastructure, legacy applications, financial systems, and networks, government public-facing websites are often overlooked and ignored in the spectrum of global cybersecurity. By their basic design, government websites are dynamic platforms for broad communication, citizen engagement, and service delivery. They serve as the primary interface between the public and the government, making them critical conduits for information and interaction.
Enhancing Communication and Citizen Engagement
To take the conversation further, government websites must also be user-friendly, accessible, and mobile-responsive, ensuring that all citizens can access the information and services they need, regardless of their device or technical proficiency.
Given the pace of IT modernization, government websites must also be flexible to updating their core design and content to enhance the end-user experience. Key features such as online forms, chatbots, and interactive tools can significantly improve the efficiency and effectiveness of government services. Moreover, incorporating feedback mechanisms allows citizens to voice their concerns and suggestions, fostering a more interactive and responsive government. In times of emergencies, whether due to hurricanes or national crises, the importance of secure, uninterrupted communication becomes paramount. Government websites must remain operational and secure to ensure that critical information reaches the public without delay or disruption.
The Imperative of Website Security
Cybersecurity cannot be overstated when it comes to protecting our nation’s data environment. Government websites are often high-level targets for bad actors to unleash sophisticated cyber-attacks to steal sensitive data, cause disruption of public services, and create a loss of public trust.
One of the most critical aspects of website security is compliance with the Federal Risk and Authorization Management Program (FedRAMP). FedRAMP is a standardized approach to security assessment, authorization, and continuous monitoring for cloud products and services. It ensures that government data hosted in the cloud is protected by the highest security standards.
Understanding FedRAMP
FedRAMP compliance is essential for any cloud service provider working with federal agencies. It involves rigorous security assessments and continuous monitoring to ensure that the cloud services meet stringent federal security requirements. This compliance not only safeguards government data but also provides assurance to the public that their information is secure. That is why Government agencies should prioritize securing, migrating, or developing new websites on a FedRAMP-authorized platform.
For instance, WordPress VIP, the enterprise version of the popular free CMS, has achieved FedRAMP Authority to Operate (ATO), making it a viable option for government agencies looking for a secure and flexible content management system. With FedRAMP-authorized platforms, government agencies can focus on delivering high-quality digital experiences without compromising on security.
The Consequences of Outdated Websites
Failing to maintain and update government websites can have severe consequences. In the latest Florida Critical Infrastructure Cybersecurity Intelligence Assessment, published in September 2023 by Cyber Florida, it is highlighted that Florida's critical infrastructure, businesses, and citizens remain prime targets for cybercriminals. Outdated websites are more vulnerable to cyber-attacks, as they often lack the latest security patches and updates. Bad actors can exploit these vulnerabilities to install malware, gain unauthorized access to sensitive information, disrupt services, and cause significant financial and reputational damage. Moreover, outdated websites can lead to a poor user experience, with slow load times, broken links, and outdated information. This can frustrate citizens and hinder their ability to access important services and information. In a worst-case scenario, an outdated website can become a tool for disinformation if not regularly monitored and updated.
The Need for a Dedicated Team
Maintaining a modern, secure, and user-friendly government website requires a dedicated team of professionals. This team should include web developers, security experts, content creators, and user experience designers. Their collective expertise ensures that the website remains up-to-date, secure, and aligned with the needs of the public.
If agencies do not have a solution in place, they should consider using services like IT staff augmentation or dedicated solutions from vendors to fill this critical need. Establishing such a team or solution is essential to ensure continuous website improvement and security.
Conclusion
The modernization and security of government websites are critical for effective communication, citizen engagement, and service delivery. By adhering to FedRAMP standards and investing in a dedicated team, government agencies can protect their websites from cyber threats and ensure they meet the evolving needs of the public. The stakes are high, but with the right approach, government websites can continue to be powerful tools for transparency, efficiency, and trust in the digital age.
About the Author
Adrian Esquivel is the CEO and Founder of TECKpert. Since establishing TECKpert in 2009, Adrian has helped hundreds of organizations in both the public and private sectors transform their technology and workforce, significantly expanding their capabilities. A lifelong resident of Florida, Adrian is committed to advancing technology within the public sector, striving to enhance the digital landscape for better governance and public service.